frequently asked questions

Please allow 2-5 business days for processing! Kitschy Bits Co. is ran out of a living room with one person processing orders at any given time.

All orders should come with a tracking number! Whatever shipping option you choose will just be put on top of processing time. If you need an order rushed, please reach out via email and we can work something out :3

Yes we do!

But please note that buyer is responsible for all customs fees and/or duties.

We will honor cancellations made within 24 hours. Anything past that we will not be able to honor.

If for whatever reason an item you receive is defective or not up to standards, let us try and fix that for you! In the case in which you want to return a product, you must cover shipping costs.

Unfortunately, once packages are dropped off and out of our hands, they are at the mercy of USPS, UPS, Fedex, or whoever we've entrusted your goods with. Please reach out to the delivery service you chose at checkout.

However, if no solution can be reached when contacting them, please reach out so we can resend the items that went missing. We would only need you to cover shipping costs.

Richie is available for commission! If there is something you would like us to make specifically for you, please reach out to them via our contact page or their Instagram to discuss details.